Shipping policy

3. Delivery or Pick-up of Products

3.1 Address: Delivery of the Products shall be made to the address you specify in your Order
3.2 Shipping & packing charges: Shipping and packing charges shall be as set out in the Order.
3.3 Delivery timeframe: You acknowledge that delivery of the Products is subject to availability of the Products. Delimondo will make every reasonable effort to deliver the Product to you within the following delivery timeframe:
2-4 working days within Metro Manila
3-5 working days for other parts of Luzon
4-7 working days for Visayas and Mindanao
But you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All delivery timeframes given are estimates only and delays can occur. Product will be dispatched as soon as it becomes available to Delimondo. The time for delivery shall not be of the essence, and Delimondo (nor any of its agents) shall not be liable for any delay in delivery whatsoever caused.

3.4 Deemed receipt: In the event you do not receive the Product by the projected delivery date and provided that you inform Delimondo within 3 days immediately from such projected delivery date, Delimondo will try, to the best of Delimondo’s ability, to locate and deliver the Product. If Delimondo does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product subject to your rights under Philippine law.

3.5 Customer’s failure to take delivery: If the Customer fails to take delivery of the Products (otherwise than by reason of any cause beyond the Customer’s reasonable control or by reason of Delimondo’s fault) then without prejudice to any other right or remedy available to Delimondo, Delimondo may terminate the Customer Contract.

3.6 Pick-up of products shall only be done at Delimondo Store, 2111, Urban Avenue, Makati City. Customer will be notified in the email once items are ready for pick-up. Delimondo will make every reasonable effort to make the Product available for pick-up within the 3-5 days but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instances a Product may become unavailable between updates. All timeframes given are estimates only and delays can occur.