Refund policy

5.6 Refund of Payment:

5.6.1 All refunds are subject to 10% service charge to cover costs such as payment fee charged by third party service providers (such as courier, payment methods and bank).

5.6.2 All refunds shall be made via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.

5.6.3 We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.

5.6.4 All refunds are conditional upon our acceptance of a valid reason or return of the Product.

5.6.5 We reserve the right to modify the mechanism of processing refunds at any time without notice.

5.6.6. Below is the guideline regarding the refunds process of Delimondo:
Email us the reason for the refund and is subject for approval.

6. Returns/Repairs/Replacements

6.1 Return Policy: Delimondo is not obliged to agree to any return. All request for return should be carefully and thoroughly investigated. Should Delimondo agree to the return, the item(s) to be returned must be delivered to us and the replacement shall be picked up in the Delimondo store.

6.2 Permitted returns: Subject to Clause 6.1, within 14 days and/or 7 days, depending on the product, from the date of delivery of the Product, you may return a Product when you:

6.2.1 receive a product that is fundamentally different in nature from the Product specified in the Customer Contract;

6.2.2 receive a faulty or damaged Product;

6.2.3 receive a product that is not as advertised on the platform;

6.2.4 wrong item is delivered;

6.2.5 receive a product that has missing parts/items; or

6.3 Repair, replacement or price reduction: As an alternative to returning faulty or damaged Products under Clause 6.2, a Customer may request replacement of such Products. Such request shall be irrevocable upon notification of the request to Delimondo and the Customer may not later elect for a return under Clause 6.2. Where the Products have not been repaired or replaced within a reasonable time, Delimondo may, at its sole discretion, grant to the Customer a reduction of the price in proportion to the reduced value of the Products, provided that under no circumstance shall such reduction exceed 15 per cent. (15%) of the price of the affected Products. Upon repair, replacement or price reduction being made as aforesaid, the Customer shall have no further claim against Delimondo.

6.4 Replacement Products: When Delimondo has provided replacement Products or given the Customer a refund, the non-conforming Products or parts thereof shall become Delimondo’s property and upon request such Products should be shipped back to Delimondo.

6.5 Risk of damage or loss: Risk of damage to or loss of the Products shall pass to the Customer at the time of delivery, or if the Customer wrongfully fails to take delivery of the Products, the time when Delimondo has tendered delivery of the Products.

6.6 In cases where the customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, as provided under Clause 6, Delimondo will safely keep the item for a period of fifteen (15) days, reckoned from the date Delimondo receives the product from customer. After the lapse of such period, the product or item is deemed abandoned by customer, and Delimondo may dispose of the product or item. Notwithstanding the foregoing, Delimondo will use its best efforts to return the product to the Customer within the time frame provided.